FAQ
What are Vapourettes?
Vapourette (vay-por-ret) noun – a rechargeable, portable, vaporizer that mimics the cigarette smoking experience minus the rigid social constraints and foul odor.
How did Bedford Slims get started?
It all started when our ever-entrepreneurial CEO, Jesse, made the decision to leave the corporate world in order to start a company of his own. Intrigued by the emerging electronic cigarette industry, Jesse knew he could make a better, higher quality version of the e-cig than the generic brands available in convenient stores across the country at the time. In September of 2010, he launched Bedford Slims, a Brooklyn-based vapourette company that would have lasting impact on its users and could potentially even change their lives.
Almost 3 years later, it's safe to say that Jesse has succeeded in his goal. You can read the whole story in this blog post!
How do I smoke a Bedford Slims Vapourette?
It’s really simple -
- Open the box and take out the cartridge and vapourette.
- Take off the cartridge's rubber safety cap.
- Gently screw the cartridge in.
- Take a drag.
That’s pretty easy, but, how do they work?
Our Slims were designed to let you experience smoking without all the side effects. When you take a drag of a Bedford Slim you will notice that an LED lights up at the end and you will hear a distinct crackling sound. Inside each of our Vapourettes contains a battery, a microprocessor and a cartridge. These three items work in tandem to heat up the nicotine and flavours which instantaneously delivers you, the smoker, a lush plume of smoke that is odor and tar free.
What are your return and exchange policies?
For a refund - All items must be packed and shipped back to Bedford Slims within 30-days of receiving product, The package must include your email confirmation receipt and a note explaining why the product is being returned. A full refund or partial refund will be determined, minus the cost of shipping. For an exchange/replacement - If a product proves faulty, Bedford Slims will happily replace all products within 30-days. Due to hygiene reasons, Bedford Slims cannot make exchanges on flavors.
Where can I smoke a Vapourette?
Check with your local laws on where you can use an e-cigarette. These designations are constantly changing. Be up-to-date with vaping policies; always ask if you are unsure.
How long will the Cartridge last?
Approximately 300 puffs or the equivalent of a little over one pack of cigarettes.
How do I recharge the Vapourette and how long will it take?
To recharge the vapourette you will need our Power Up USB rechager found in our online store. It takes 2.5 hours to fully recharge your Bedford Slims Vapourette.
How do I know when it’s done charging?
As the Vapourette is charging you will notice the LED light is on the entire time. Once the battery is charged the light turns off and you are ready to go.
What is the battery life?
Our 280 mAH battery will extend the life of your device by up to 150 recharges*. In terms of battery life, the vapourette is good for 2 hours and 40 minutes of continuous use. Depending on what kind of smoker you are this battery could last anywhere from 1-day to 1-week before recharging.
*Results may vary
How do I know when the flavour cartridge is finished?
Towards the end of the life of the flavour cartridge you will notice a weaker pull, loss in full flavour, or you may also not be getting anything at all. These are all good indicators that the flavour cartridge has been spent and it’s time for a new one.
How many milligrams of nicotine are in your Flavours?
0 (none), 12 (Medium), 24/26 mg High).
How does shipping work?
Bedford Slims ships daily Monday through Saturday. Our mail out time during the week is 3pm. All orders looking to go out that day must be in before 2pm. On Saturdays we ship out by 12pm. We use USPS standard ($2.50) and Priority ($6.00) domestically, and USPS First Class International ($15.00). Standard mail can take any where between 1-7 days and Priority is generally 1-3 days.
International Shipping:
Bedford Slims will ship anywhere you want. Bedford Slims, however, is not responsible for any packages seized at customs. Please check your local laws before ordering.
I notice some e-cigarette brands use Diacetyl, an artificial popcorn flavouring unsafe when inhaled in large quantities, does yours contain Diacetyl?
We have and always will be Diacetyl-free. Why would you flavor your cigarettes with popcorn? That doesn’t sound very natural.
What are the side effects of a Bedford Slims Vapourette? Are they good for me?
Relaxation, hostile-free environments, perhaps an overall sense of calm and well-being.
All jokes aside - there is vegetable glycerin and propylene glycol in our formulas, as well as nicotine. Consult your physician before using.
What are some things that could prolong the life of my vapourette?:
Although a durable product, remember, the Vapourette is still a battery-operated device with some pretty tiny parts working hard to keep you enjoying that nicotine experience. That said, we suggest a few things that can help you prolong the life of the battery:
Screw in rechargers/flavour carts gently - Inside the battery is a contact point called the center post, when screwed in too tight the post deviates from its contact point rendering it useless.
Give it time to breathe - If you feel the battery getting too warm, perhaps from a long smoke break, put it down for a minute or two, let it cool down.
Do you have a Recycling Program?
Start saving, because in September 2013 Bedford Slims will be rolling out a recycling program with a built in rewards program. For now, please don't toss our brand or any other competitor's battery in the trash, our program allows for all batteries to be recycled.
I am interested in your business, where can I find your wholesale and affiliate information?
Fantastic, let’s get a dialogue going -
E-mail: sales@bedfordslims.com or jesse@bedfordslims.com
Phone: 866.960.1313